電信企業(yè)的客戶(hù)分析業(yè)務(wù)活動(dòng)會(huì)產(chǎn)生大量的數(shù)據(jù)并形成了各自的事務(wù)型數(shù)據(jù)庫(kù)，數(shù)
據(jù)挖掘技術(shù)可以把分散的數(shù)據(jù)集中起來(lái)獲取所需的知識(shí)。本文在介紹了電信客戶(hù)關(guān)系管理系統(tǒng)的基礎(chǔ)上，對(duì)數(shù)據(jù)挖掘技術(shù)進(jìn)行了深入分析，構(gòu)建了其在電信客戶(hù)分析中的應(yīng)用模型，通過(guò)某電信運(yùn)營(yíng)商所提供的大量的現(xiàn)實(shí)數(shù)據(jù)加以應(yīng)用，輸出結(jié)果驗(yàn)證了模型的合理性、有效性和實(shí)用性。
關(guān)鍵詞：數(shù)據(jù)挖掘；電信；客戶(hù)分析；客戶(hù)關(guān)系管理
Abstract: The customer analytical operation of Telcom operators can produce lots of data, which form respective businesslike database. The Data Mining (DM) technology can obtain the require knowledge by concentrating the disperse data. Based on the introduction on the Telcom Customer Relationship Management (CRM), the paper analyzes deeply the data mining technology, establishes the DM model on Telcom customer analysis, and applies it on lots of actual data which provided by certain Telcom operator. The running results validate rationality, validity and practicability of the customer analysis model.
Keywords: Data Mining；Telcom； Customer Analysis；Customer Relationship Management